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8.30am | Set up your profile & Start the networking event experience with Brella | |
8.50am | Welcome Remarks & Attendees Orientation Tony Craddock, Director General, Emerging Payments Association Scott Abrahams, Senior Vice President, Business Development UKI, Mastercard >> Watch here | |
9.10am | Keynote Address: Industry collaboration = implementing purposeful change Marion King, Director of Payments, NatWest >> Watch here | |
9.30am | Keynote Discussion: Covid-19 One Year Later – Tackling the impact and opportunity created by the pandemic The global COVID-19 pandemic that hit every corner of the world forced us to reimagine the way we live, the way we pay. Our panel of experts will tackle not only the challenges, but the opportunities created by the pandemic.
Alison Hutchinson, CEO, Pennies (moderator) Kate Frankish, Director of Strategy, Pay.UK David McHenry, Head of Global Treasury & Payments Advisory – EMEA, Silicon Valley Bank Karl Turnbull, Head of Banking Services, Financial Institutions & PSP’s, Starling Bank Simon Fairbairn, Head of Professional Services EMEA, Ingenico, a worldline brand Basak Toprak, Head of Europe eCommerce Solutions, Wholesale Payments, J.P. Morgan Jill Docherty, Head of Business Development, UK & Ireland, Visa >> Watch here | |
10.30am | Keynote Presentation: Innovate to Include – why the focus of 2021 needs to be on inclusion The pandemic has exposed the link between poverty and digital exclusion and highlighted the digital divide in society. What can the industry do to ensure everyone is prepared for a digital future and no one is left behind? Join this session to hear how businesses, government and civil society can work together to innovate and tackle financial and digital exclusion. Kelly Devine, Divisional President, UK & Ireland, Mastercard | |
10.50am | Thought Leadership Session: Banks and PSPs – An Open Relationship?!
Mitch Trehan, UK Head of Compliance and MLRO, Banking Circle Mark Hewlett, Director of Product & Infrastructure, GC Partners Mike Southgate, Chief Operating Officer, Hamilton Court FX Austin Elwood, Manager, Payments Policy, UK Finance Nischa Us, Head of Sales UK – Cash Management & FX, Banking Circle | |
11.30am | Special Address: The merchants’ payments of tomorrow – challenges and trends in 2021 Hear about the retail payments landscape from the aftermath of COVID-19 to the impact of Strong Customer Authentication on Merchants.
| FCA expectations of well-run payments and e-money firms
Paul Roe, Head of Department, Payments Supervision, FCA |
11.45am | Interview: UK Consumer Outlook – Getting Ready for Lift Off
Elena Paitra, Head of Consumer & Tech Sector Coverage, Commercial Banking, Lloyds Bank Nikesh Sawjani, UK Economist, Commercial Banking, Lloyds Bank Read their new Report: UK Consumer Outlook to get exclusive insights on this topic
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12pm | Fintechs Pitch LIVE in association with Mastercard – Part One Hear from leading financial services startups the exciting new technology set to disrupt the payments industry in this fast-paced session. You will hear from companies that have technologies and services that are innovating to provide choice, enhanced customer experience and financial wellness tools to consumers.
Chair: Amy Neale, Senior Vice President, Fintech and Enablers, Mastercard
Pitchers: Søren Nielsen, Chief Commercial Officier, Subaio
Judges: Juliette Souliman, VC Investor, MMC Ventures David Hollidge, Partner, West Hill Capital Kevin Chong, Co-Head, Outward VC David Crawford, Customer Goal Lead, Effortless Payments Retail Banking, NatWest Greg Smith, Managing Director, FT Partners Rostyslav Reviuk, Co-Founder & CEO, IPN Investors Private Network Charlie Regis, Co-Founder, Styliff James Pringle, Partner, Love Ventures Marcel van Oost, Fintech Start-up Investor/Advisor
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1pm | Closing Remarks Tony Craddock, Director General, Emerging Payments Association | |
1pm | Networking lunch with Remo & Knowledge Partners Roundtables discussions The winner of the Fintechs Pitch Live in association with Mastercard will be announced | |
8.30am | Start Networking on Brella | ||
8.50am | Welcome Remarks Sophia de Francesco, Head of Content, Emerging Payments Association >> Watch here | ||
9.00am | Keynote Address: Keeping us connected – how social distance is forcing finance to become more integrated than ever Martin Runow, Managing Director|Global Head of Payments, FX and Digital, Corporate Banking, Barclays >> Watch here | ||
9.20am | Keynote Panel Discussion: Open Banking, Innovation and Customer Impact – What has been achieved and what does the future hold? Join our panel of experts discuss defining strategies that will enable success in the open ecosystem. What impact has COVID-19 had on the role of Open Banking? How to best take advantage of the emerging payments models?
Teresa Connors, Client Director, Payment Matters (moderator) Alex Roy, Head of Consumer Distribution, FCA Steven Bisoffi, Payments Technical Specialist, PSR Trisham Chundunsing, Senior Manager, Payments Public Policy EMEA, Amazon Francesco Simoneschi, Co-Founder and CEO, TrueLayer >> Watch here | ||
10.10am | SCA Masterclass – Navigating through the many challenges of SCA This short masterclass is designed to give insights to Payment Service Providers about the many challenges brought by the implementation of PSD2 Strong Customer Authentication. Stakeholders and decision makers at PSPs should have a better understanding of SCA to better plan ahead and make the right decisions. There will be a 15mn breakout session for Q&A after the intervention. >> Watch here | Thought Leadership Session: 3 Key Trends That Are Changing Payments for Good This Endava-powered panel of industry experts will discuss the top 3 trends that will shape Payments for good and answer a series of questions around them – Why are these 3 more important than others? What should Payments expect to happen next and when would that be? What will the changes mean for the market? What are the opportunities and threats to current market players? Nick Telford-Reed, Executive Advisor, Endava (moderator) Jonathan Hughes, Co-Founder & CEO, Pollinate Horizons Petru Metzger, Global Head of Payments Delivery, Endava Matt Rowsell, Chief Product Officer Merchant Services, NETS >> Watch here | |
10.50am | Case Study: Instant, frictionless cross-border payments – SWIFT’s strategy to reinvent global transactions Sending payments across borders takes high levels of collaboration, communication, community and trust. Making that experience as straightforward, simple, quick and secure as possible is the spirit with which SWIFT was started, and it remains our mission. We are now set to deliver on an exciting strategic roadmap with our global community that will enable instant, frictionless cross-border payments. To achieve this feat, we are expanding capabilities beyond financial messaging, to provide a platform for comprehensive transaction management services. Through collaborative innovation, we aim to transform the payments experience for businesses and consumers around the world. Join this session to hear about our ambitious new strategy and find out how you can innovate with us to reinvent the future of global financial transactions.
Tom Zschach, Chief Innovation Officer, SWIFT >> Watch here | ||
11.10am | Thought Leadership Session: Customer Disputes, Chargebacks and Double Credits Be the first to hear the results of primary research completed by the EPA into the increasingly important topic of customer disputes, the chargeback process and instances of double credits being issued for the same disputed transaction. Our expert panel of network, issuer, merchant acquirer and solution provider will discuss the topic, hear how COVID has amplified the problem, identify reasons for double credits and make recommendations for improvements to benefit all stakeholders.
Mark McMurtrie, Director, Payments Consulting Ltd Monica Eaton-Cardone, COO & Co-Founder, Chargebacks911 & Fi911 Michael Oliva, Director – Franchise Management, Mastercard Jason Costain, Head of Fraud Strategy and Relationship Management, NatWest Thomas Helldorff, VP Airlines, Travel & Hospitality, Worldpay from FIS >> Watch here | 11am: Interview: Open Banking; Imagining a world of electronic value and financial data exchange. Rafa Plantier, Head of UK and Ireland, Tink Andrea Dunlop, Deputy Chair, Emerging Payments Association >> Watch here 11.15am: Panel: Payments myth busting Andrea Dunlop. Deputy Chair, Emerging Payments Association (moderator) Rafa Plantier, Country Manager UK and Ireland, Tink Ellen Moeller, Head of EMEA Partnerships, Stripe Anders la Cour, CEO, Banking Circle >> Watch here | |
12pm | Fintechs Pitch LIVE in association with Mastercard – Part Two Hear from leading financial services startups the exciting new technology set to disrupt the payments industry in this fast-paced session. Today’s session will focus on companies empowering businesses with alternative payment solutions (in-store & online), helping them to get paid, manage expenses and prosper in the new normal.
Chair: Ian O’Sullivan, Director, Mastercard Start Path Europe
Pitchers: Craig Tillotson, CEO & Co-Founder, Ordo Miguel Mateus, Co-Founder, Izicap John Cavebring, Founder CEO & CTO, Hips David Armstrong, Managing Director, Payxpert Sina Yamani, Chief Executive Officer, Yoello
Judges: David Hollidge, Partner, West Hill Capital Kevin Chong, Co-Head, Outward VC David Crawford, Customer Goal Lead, Effortless Payments Retail Banking, NatWest Greg Smith, Managing Director, FT Partners Craig Fox, Director, Fintech – Venture & Growth Banking, Silicon Valley Bank Rostyslav Reviuk, Co-Founder & CEO, IPN Investors Private Network Nigel Lee, Operating Partner, Apis Partners Craig Wills, Co-founder, and Managing Director, Hi Mum! Said Dad Nick Kerigan, Head of Innovation Execution, SWIFT >> Watch here | ||
1pm | Closing Remarks Sophia de Francesco, Head of Content, Emerging Payments Association >> Watch here | ||
1.05pm | Networking Lunch with Remo & Knowledge Partners Roundtables discussions The winner of the Fintechs Pitch Live in association with Mastercard will be announced | ||
8.30am | Start Networking on Brella | |
8.55am | Welcome Remarks Ben Agnew, CEO, Emerging Payments Association
>> Watch here
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9.00am | Morning Fireside Chat: E-commerce in a post-pandemic world – Growth and Opportunity Angela Yore, Founder & MD, NED, SkyParlour Steve Robson, Head of Spring by Citi EMEA, Citi >> Watch here
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9.20am | Panel Debate: BigTech expanding their presence in payments. Friend or Foe? The entrance of BigTechs in payment services has influenced the European payment market and society. What are the direct and indirect influences of BigTechs providing payment services on the European payment market? Thanks to data with emerging technologies, big tech companies are more likely than traditional firms to create new products and services that are better aligned with customers’ needs. Friend or Foe? Greg Toussaint, Director, Edgar, Dunn & Company (moderator) Edoardo Volta, Vice President, Head of Fintechs UKI, Mastercard Rita Liu, Former CEO, Alipay UK Damian Richardson, Payments Strategy, NatWest Shaun Puckrin, Chief Product Officer, GPS >> Watch here
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10.05am | Thought Leadership: Crypto Covid & Coach Trips Craig Brightly, Head of Sales, Trust Payments Jonathan O’Connor, Chief Commercial Officer, Trust Payments Tom Pilling, Chief Risk Officer, Trust Payments
| 10.05am Special Address: The development of digital payments Genevieve Marjoribanks, Head of Policy and Executive Committee member, PSR >> Watch here |
10.20am Panel Discussion: Discerning the growing role of non-traditional payments means The world of payments is in a state of flux. Around the globe, novel technologies, evolving customer needs and new market entrants challenge the traditional payment paradigms. What is the real potential of DLT Applications for banking and payments? What will the industry need to focus on in the next 12 months? Should central banks introduce Digital Currencies as soon as possible? Robert Courtneidge, Independent Industry Advisor (moderator) Jan Lebbe, Initiative Lead Blockchain Int. Payments, ING William Lovell, Head of Future Technology, Bank of England
>> Watch here | ||
11.00am | Crystal Ball Session: Looking at 2022 and beyond, what to expect? Hear from our senior industry experts as they forecast what the future holds for the payments industry and catch their 3 predictions for the year ahead. Tony Craddock, Director General, Emerging Payments Association James Allan, Group Head of FX & Payments, Wealth & Personal Bank, HSBC David Shinkins, Managing Director | Global Head Cash Management Sales | Corporate Banking, Barclays Dominic White, Head of Merchant Sales and Acquiring for the UK and Ireland, Visa Victoria Cleland, Executive Director – Banking, Payments and Innovation, Bank of England Vikesh Patel, Head of UK and Ireland, SWIFT
>> Watch here | |
12.00pm | Fintechs Pitch LIVE in association with Mastercard – Part Three Hear from leading financial services startups the exciting new technology set to disrupt the payments industry in this fast-paced session. This session will focus on companies leveraging AI, machine learning and the blockchain, to tokenise data, democratise investing, combat fraud and drive operational efficiency.
Chair: Ian O’Sullivan, Director, Product Development, Mastercard Labs
Pitchers: Sean Salloux, Chief Revenue Officer, Baanx Group Ltd. Timothée Grüner, Chief Commercial Officer, Antelop Solutions Sofia Augusto, Marketing Manager, ITSCREDIT Sergi Figueres, Co-Founder & CEO, Worldcoo
Judges: Juliette Souliman, VC Investor, MMC Ventures Chris Adelsback, Partner, Outrun Ventures Craig Fox, Director, Fintech – Venture & Growth Banking, Silicon Valley Bank David Crawford, Customer Goal Lead, Effortless Payments Retail Banking, NatWest Greg Smith, Managing Director, FT Partners Nigel Lee, Operating Partner, Apis Partners Marcus Exall, Founder & MD, NED, Up and to the Right James Pringle, Partner, Love Ventures Nick Kerigan, Head of Innovation Execution, SWIFT >> Watch here | |
1pm | Closing Remarks Ben Agnew, CEO, Emerging Payments Association
>> Watch here | |
1.05pm | Networking Lunch with Remo & Knowledge Partners Roundtables discussions The winner of the Fintechs Pitch Live in association with Mastercard will be announced | |
8.30am | Networking time on Brella |
8.55am | Welcome Remarks Ben Agnew, CEO, Emerging Payments Association >> Watch here |
9.00am | Training Session One: Brexit Update for payments – how should you as a payment’s firms be managing from the UK outwards and the EU inwards. Jamie Cooke, Managing Director, fscom >> Watch here |
9.45am | Training Session Two: Planning your own demise…Wind down planning – No one wants to plan for failure but the FCA is asking you to, this is what you need to know Alison Donnelly, Director, fscom >> Watch here |
10.30am | Training Session Three: MT Global, Lessons learned – HMRC fined FX and Payments firm MT Global with a huge £23m fine, what are the lessons you should take from this. Philip Creed, Director and Co-Founder, fscom >> Watch here
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11.15am | Training Session Four: Scaling Data for Impact Join this session and learn more about how Mastercard harnesses data to accelerate economic recovery and power a more resilient post-Covid-19 world. At Mastercard, we believe in leveraging Big Data as a tool for social and economic impact. Learn how our team helps the private and public sectors use data to minimize risk and build trust while also championing governance principles that safeguard end-users. Aisling O’Brien, Director, Mastercard Experience Centre – Europe Phoebe Simmer, Manager of Area Marketing, Mastercard Labs and Experience Centre >> Watch here |
11.45am | iFinance Academy Dan Horne, Co-Founder, Emerging Payments Association David Parker, Director, Polymath Consulting Robert Courtneidge, Independent Industry Advisor Jaime Debono, Managing Director, iFinance Academy >> Watch here |
12.15pm | Closing Remarks Ben Agnew, CEO, Emerging Payments Association Event ends – See you next year! >> Watch here |
09:30 Registration & Networking
09:50 Welcome Remarks
Tony Craddock, Director General, Emerging Payments Association
>> Watch here
10:00 PLENARY KEYNOTE: Bank of Tomorrow | Trends shaping the future of finance
Jill Docherty, Executive Director, Business Development, UK and Ireland, Visa
>> Watch here
10:20 OPENING KEYNOTE PANEL DISCUSSION: Mastering the post PSD2 landscape – Open Banking trends and opportunities around the globe?
Join our senior panel of experts and gain a better understanding on the state of play of Open banking in Europe and how it compared to the rest of the world. What are the lessons learned and what have we achieved so far? What are the challenges faced since we went live with Open Banking? What will the Open Banking space look like in 2025?
Moderator: Alison Donnelly, Director, fscom
Becky Clements, Director – Payments, UK Finance
Jordana Cohen, Director Open Banking, Visa
Brendan Jones, CCO, Konsentus
Brian Hanrahan, Chief Commercial Officer, Sentenial, General Manager, Nuapay
>> Watch here
11:00 Morning Networking Break – Remember to Visit the Exhibition!
11:30 ALL STAR PANEL DISCUSSION: Winning the Digital transformation battle – Opening up new revenue avenues and create agility to compete in the digital banking race.
Join our senior panel of market leaders exploring how is technology impacting changes on banking and how are banks adapting. How to successfully transform traditional banks to enhance a digital ecosystem and provide great customer experience? Which technologies can help banks evolve in the age of digitalisation? How do you benchmark innovation in 2020? What are the key success factors? Who is leading the way and how?
Moderator: Lana Tahirly Abdullayeva, Independent Speaker & Strategic Advisor, Digital Strategy, Innovation & Transformation
Simon Eacott, Head of Product Development & Innovation, Payments, NatWest
Adizah Tejani, Senior Innovation and Partnerships Manager, HSBC UK
Nigel Verdon, co-founder & CEO, RailsBank
Shaun Puckrin, Chief Product Officer, GPS
>> Watch here
11:30 Behind the scenes (don’t mention the W-Word)
How a crisis of epic proportions was avoided while the pandemic roared outside
Angela Yore, MD of SkyParlour interrogating Tony Craddock, Director General of the EPA, to reveal what really happened behind closed doors.
>> Watch here
12:10 Networking Lunch – Remember to Visit the Exhibition!
14:00 KEYNOTE CASE STUDY: The Power of Partnerships
Mastercard and Curve take to the stage to share the power of partnerships and collaboration in building tomorrow’s payments system, showcasing how combining skillsets and mutual learning can take new entrants from zero to hero.
Scott Abrahams, SVP Business Development UK, and Ireland, Mastercard
Nathalie Oestmann, COO, Curve
>> Watch here
14:00 Payments Compliance Training Workshop – How to upskill your team in 2020 in partnership with Visa
This workshop provides an introduction to best practice in compliance for payments companies, highlighting the levels of compliance expected by leading organisations and those supervising them. It provides the building blocks of a first-class financial crime prevention program, reflecting the current risks for Money Laundering and Terrorist Financing, what’s involved with creating a risk-based approach, onboarding in a digital world and identifying suspicious activities.
This workshop is for new entrants into the market or people seeking to take their compliance systems to the next level, delivered by a world class compliance specialist and EPA Community Member.
Philip Creed, Director, fscom
>> Watch here
14:20 INNOVATION SHOWCASE
Hear from our sponsors and exhibitors the exciting new technology set to disrupt the financial services in this fast-paced session.
David Pope, Marketing Director, HooYu
>> Watch here
Mishal Ruparel, General Manager – Europe, Banking Circle
>> Watch here
Ben Preston-Marriott, Head of Product, W2
>> Watch here
14:50 Closing Remarks
Tony Craddock, Director General, Emerging Payments Association
>> Watch here
14:55 Emerging Payments Awards Finalists Announcement
>> Watch here
15.00 Visit the Expo Hall
15:30 Networking on Remo
17:30 End of Day One
09:30 Registration & Networking
09:50 Welcome Remarks
Myles Stephenson, Deputy Chair – Advisory Board, Emerging Payments Association
>> Watch here
10:00 MORNING FIRESIDE CHAT: What does successful scaling of a digital only bank look like
Interviewee: Richard Davies, CEO – Banking, Revolut
Interviewer: Jill Docherty, Executive Director, Business Development, UK and Ireland, Visa
>> Watch here
10:20 INDUSTRY CASE STUDY: In the post COVID 19 world everyone works remotely and shops / banks online. Is solving digital identity the next gold rush?
Moderator: Amir Nooriala, CSO, Callsign
Andrew Scott, Global Head of Secure Access, HSBC | Retail Banking & Wealth Management
Samuel Bevan, International Head of Emerging, Snap Inc.
Keith Grose, Head of UK, Plaid
Edward Maslaveckas, CEO/Founder, Bud
>> Watch here
10:20 FOCUS TRACK: Lending in the Digital Age
Workshop by Visa (and partners)
– Intro: The credit market in the UK- what is driving disruption?
– The credit card reimagined: Tymit Case Study
– A new SME lending experience: Capital on Tap Case Study
– What is next in Lending?
– Q&A with audience
Chris Corbett, Senior Credit Manager, UK & Ireland Product, Visa
Robustiano Tubio, Chief Financial Officer, Tymit
Damian Brychcy, COO, Capital on Tap
>> Watch here
11:00 Morning Networking Break – Remember to Visit the Exhibition!
11:30 Less talk, more action: how we can really help the financially excluded
When we’ve all been adapting to the digital world, some have been left behind. What can we really do, if anything, to solve this problem?
Neil Harris, Group Chief Commercial Officer, GPS
Chris Pond, Chair, Financial Inclusion Commission
>> Watch here
11.30 STARTUPS INNOVATION SHOWCASE
Meet the exciting new companies set to disrupt the emerging payments industry with their latest technology and fresh ideas.
Aaron Holmes, CEO, Kani
>> Watch here
Fabien Ignaccolo, CEO, Okay
>> Watch here
Misha Rogalskiy, Co-founder, Koto and Monobank
>> Watch here
12.00 Lunch Networking Break – Remember to Visit the Exhibition!
14.00 IN CONVERSATION: Global Payments 2.0 – Instant, real time and cross border innovation payments transformation
Our senior panel of experts will assess how are instant payments being rolled out in Europe and elsewhere. Find out what are the adoption levels and the use cases, what role are fintechs playing in this space and how the adoption and use of instant payments likely to play out?
Moderator: Angela Yore, Managing Director, SkyParlour
Basak Toprak, Head of Europe eCommerce Solutions, Wholesale Payments, J.P. Morgan
Vikesh Patel, Head of UK and Ireland, SWIFT
Ian Clowes, Chairman, FS Horizons, Fintech & Digital Banking
Myles Stephenson, CEO, Modulr
>> Watch here
14:00 Avoiding a Payments Lockdown
Highlights from the EPA’s Review Paper for the FCA from the EPA’s Project Regulator Team
Mitch Trehan, Head of Compliance, Banking Circle (Host)
Chris Hill, Partner, Kemp Little
Robert Courtneidge, Independent Industry Advisor
>> Watch here
14:40 CRYSTAL BALL PANEL: Myths vs reality – what will the payments industry space look like in 2025?
Hear from our senior industry experts as they forecast what the future holds for the payments industry and catch their 3 predictions for the year ahead. What will the future payments ecosystem look like? What are the technological, consumer and regulatory factors that will shape it? What should the industry be focusing on in the year ahead? How will new players and changing customer expectations transform the industry? What are the technologies that will drive financial services for the next generation?
Moderator: Mark McMurtrie, Director, Payments Consultancy Ltd
Edoardo Volta, Vice President Business Development, Mastercard
Lola Adebanji, Director, EMEA Ecommerce Solution Lead, Citi
John Chaplin, Advisor, Helios Investment Partners, Chairman, Global Payments Innovation Jury
>> Watch here
15:20 Chairperson’s Closing Remarks
Myles Stephenson, Deputy Chair – Advisory Board, Emerging Payments Association
>> Watch here
15:30 End of PAY360 – See you next year!
25th & 26th March 2025
ExCeL, London
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