Disruption Zone

Day One  

1025 

Inside Scoop: Journalists’ Take on the Future of Payments 

Leading journalists reveal the latest trends, disruptors, and industry shifts in payments, offering a unique perspective on where the industry is headed and what businesses need to know now. 

Benjamin David, Editor, The Payments Association (Moderator)

1050 

KEYNOTE Big Tech, Big Shifts: How Megatrends are Shaping the Future of Payments  

Explore how AI, blockchain, super-apps, and IoT from tech giants are revolutionizing payments, reshaping consumer expectations, and transforming security, speed, and personalization in financial transactions worldwide 

1120 

KEYNOTE Fireside Chat with Optty 

1140 

Sponsored session with SRM Europe

1200 

Building Resilience: How RMaaS, DORA, and Operational Strength Shape the Future of Financial Services.

Lorraine Moaut, Partner, Payment Services, Thistle Initiatives

Anthony Corner, Senior Manager, Payment Services, Thistle Initiatives

1220 

To be announced – Stay Tuned!  

1320 

To be announced – Stay Tuned! 

1340 

Unlocking £1.8 Trillion: The Cost of Ignoring Accessibility in Payments 

With 15% of the global population facing accessibility challenges, the payments industry risks losing out on a £1.8 trillion market by not prioritizing inclusive payment solutions. Join this session to explore the potential and the essential steps to make payments accessible for all. 

Claire Maillet, Fraud Expert

Howard Taylor, Financial Inclusion Commissioner

1400 

Monetizing innovations in Payments with Simon Kucher 

• We will showcase how to ensure innovations in the Payment ecosystem are made a success, focusing on unlocking value
• We will walk through a case study of how we transformed the go-to-market approach of a Payments player. We helped this company go from selling a market leading solution as a commodity to realizing value from the diverse set of customers  

Abhimanyu Julaniya,  Partner, Simon Kucher

1420 

Why adopting a quality-first mindset is key to successful transformation in payments with Roq 

Digital transformation in payments is a high-risk, high-reward undertaking, with studies revealing that 70% of transformation programmes fail. For financial services organisations, the continual challenge lies in balancing complex change, regulatory compliance, and maintaining business-as-usual operations. 

This session will explore how adopting a quality-first mindset, ensuring everyone from business sponsors to delivery teams fully embrace quality, helps organisations de-risk complex transformation initiatives, meet compliance requirements, and deliver resilient, future-proof operations on time and on budget. 

We’ll share real-world examples of how we’ve supported financial services clients in navigating intricate transformation challenges. Whether you’re familiar with Quality Engineering, Quality Assurance or leveraging automation or AI, this session will provide practical insights to help you deliver sustainable, high-quality outcomes at pace. 

Steve Mellor, Senior Quality Engineering Architect, Roq

Phil Stunt, Associate Partner, TFPA

1440 

ESG in Action: Turning Commitments into Impactful Outcomes in Payments 

Discover how payments businesses are transforming ESG promises into measurable change. This session spotlights 2024’s standout examples of successful ESG strategies— from carbon-neutral transactions to inclusive hiring practices—providing practical insights on how to embed sustainability, equity, and governance in every facet of your operations. 

Charlie Bronks, Global Head of ESG, Crown Agents Bank

Eric Zie, Deputy Chair, Climate Control UK

1500 

Around the World in 30 Minutes: Global Breakthroughs in Payments 

Embark on a rapid tour of groundbreaking payment innovations from across the globe. Discover the latest advancements in digital wallets, real-time payments, and financial inclusion as regional leaders share insights on transforming the future of payments in their markets. 

1530 

Women Shaping Payments 

Join us at PAY360 for Women Shaping Payments, a dedicated meetup for female leaders in payments. Connect, share insights, and discuss pathways to breaking barriers and unlocking opportunities in the industry. Together, let’s empower the next generation of female payment professionals and shape a more inclusive future. 

Angela Yore, CEO, Skyparlour (moderator)

Day Two  

0915 

The Payments Association Working Group AGM 

1005 

What Merchants Want: Payment Tech That Solves Real Challenges 

Discover what today’s merchants need most from payment solutions—from lower fees and faster processing to seamless integration and fraud prevention. This session dives into merchants’ top priorities and explores how innovative payment technologies can help them grow, simplify operations, and enhance customer loyalty. 

Janis Thomas, MD, Look Fabulous Forever

1025 

A closer look at the New Payments Vision 

1120 

KEYNOTE Fireside Chat with Optty 

1140 

To be announced – Stay Tuned! 

1205 

To be announced – Stay Tuned! 

1230 

Around the World in 30 Minutes: Global Breakthroughs in Payments 

Embark on a rapid tour of groundbreaking payment innovations from across the globe. Discover the latest advancements in digital wallets, real-time payments, and financial inclusion as regional leaders share insights on transforming the future of payments in their markets. 

1300 

Sponsored session with Swift 

1320 

Sponsored session with Numeral 

1340 

Smarter Signals, Stronger Shield: Mitigating Fraud Threats with Risk-Based Authentication

Fraud prevention isn’t a competition – it’s a shared responsibility. In today’s EU payment landscape, where PSD2 and SCA are reshaping rules, issuers and banks must move beyond compliance checkboxes to deliver genuine security and exceptional customer experiences.

This session dives into how multi-channel signals and advanced authentication methods are transforming fraud prevention. Discover how leading financial organizations are leveraging these cross-channel insights and intelligence signals to enhance decisioning and advice.

Join us as we explore:

• Streamlining payment processes with frictionless multi-factor authentication.
• Breaking down internal and external silos for a unified fraud strategy.
• Embracing a collaborative data-sharing ecosystems.
• How modern authentication can increase payment approval rates and decrease fraud losses.

Dewald Nolte, Co-Founder, Chief Strategy Officer, Entersekt

1400 

Generative AI in Action: Real Stories of Payments Transformation 

Discover real-life success stories where generative AI has boosted security, streamlined processes, and personalized payment experiences, showcasing tangible benefits for businesses and consumers alike. 

Murray Mackenzie, Director of Transformation, Virgin Media O2