Jim is a leader of the global payments industry with over 30 years of experience across the entire debit to credit spectrum having held senior positions in sales, risk authentication, and digital innovation. He is widely regarded as one of the go-to experts for banks, fintechs, and corporates exploring new card programmes and expanding internationally, and he is regularly consulted by analysts for his views on the future of global payments. A disrupter and innovator at heart, Jim was at Visa for 18 years and as EVP of Innovation and Strategic Partnerships, he was responsible for developing and driving Visa’s product and technology roadmap, as well as business development for strategic partnerships. Some of the many game-changing payments solutions Jim has been involved with include the delivery of industry standards like 3D Secure and Visa Token Service, and the launch of Apple Pay®. He joined GPS in January 2023 to spearhead the firm’s new product and sales focus as the firm prepares to expand internationally and diversify its product capabilities.
In preparation for PAY360 we sat down and asked Jim some questions on industry trends. See our Q&A below:
Who are the big forces changing payments and how will they change behaviour and world trends?
“Payment processors, Fintech disruptors, Big Tech, and crypto currencies are changing consumer behaviour by making payments faster, more secure and more convenient.
Customers increasingly expect their money to get from point A to point B, on time, with the least amount of friction and cost.”
How are payment newcomers driving value beyond payments?
“Evolution comes from capabilities that allow innovators to create new experiences in money-movement that break the norms. New apps and services that create great customer experiences are widening the ‘customer value’ and allowing companies to go for growth.”
What can we look forward to from your session at Pay360?
“I’m sharing the blueprint for payment winners of the future. Clue: it’s not just about debit cards, credit cards, checking accounts and savings accounts…”