Izzy is the Head of Insights within Payables and Receivables Client Products, leading the client experience and insights-driven improvement activity for Lloyds Bank’s Commercial Banking Payments and Merchant Acquiring proposition. Izzy joined the Group in 2010 and has since undertaken a number of leadership, business and project management roles, with particular focus on Transaction Banking, Corporate Real Estate debt management, and agile people-focussed change and cultural transformation.