FAQs

Please visit our Venue & Travel page here

Excel is fully accessible by wheelchair, including all public areas.  Find further information on ExCeL’s accessibility facilities, including disabled parking bays, renting mobility scooters, and a full accessibility map here.

Conferences and Theatres

All of our sessions are live-captioned, will have Hearing Loops, and dedicated space for wheelchair users. For any further assistance please contact marketing@thepaymentsassociation.org.

Registration desks

Dropped counters will be in place at the onsite registration areas for wheelchair users.

Sensory CalmTM Quiet Room

A staffed Sensory CalmTM Quiet Room will be available during the opening hours of the event and will be clearly signposted. If you have any queries, please speak to the Information Desk onsite during the event and our team will be happy to help.

Delegate tickets give you access to the exhibition and exhibition floor theatres – but they also give you exclusive entry to the PAY360 Conference, where the industry’s leading minds gather for the very latest trends and future thinking – and you’ll also get a pre-loaded payment wearable to use at catering stands.

Exhibition-only tickets give you access to the exhibition and exhibition floor theatres. You will still be able to purchase food at our catering stands using card or contactless payment methods. You will be able to upgrade your ticket on the day by visiting the registration desk.

We understand – we’re excited about PAY360 too! While you’re waiting for full registration to open, pop us your details via the Register Interest form and you’ll be among the first to know as soon as we go live.

Once you’ve registered in full, the easiest way to access your badge is through printing at home. If you can’t print your badge at home, bring your QR code, which will be emailed to you and we can print it on site for you. If you have not registered you can turn up and register on the day.

For now, register your interest and we’ll let you know as soon as full registration is live.

PAY360 runs on Wednesday, 21 and Thursday, 22 April 2027. 

…and don’t forget about our famous PAY360 after party, which is open to everyone at the end of the show.

We will scan your badge on arrival so that we know you have attended.

Exhibitors may ask if they can scan your badge when you visit their stand so they can follow up with you afterwards. By agreeing to have your badge scanned, you agree to share your details with them. You do not have to agree for your badge to be scanned.

If you join any of the conference sessions, your badge will be scanned and your contact details will be shared with the sponsor of that session.

Any sponsor / exhibitor who has your details as per the above should contact you after the event and give you the right to opt out of further communications.

The Payments Association is part of Nineteen Group. By submitting your information via our website forms, you agree and acknowledge that your personal data will be processed in accordance with our Privacy Policy and by registering for the event, you agree to the Registration Policy. If you would like to prevent your personal data from being processed in this way, please contact us by email to data@nineteengroup.com to update your preferences.

Delegates and VIPs will be given a payment fob, preloaded with funds, to spend at any retail unit inside the event on both days.

Exhibition-only tickets will not receive a payment fob.

Delegates can collect their fobs from the Information Desk, which will be clearly signposted.

Yes, you will be able to purchase food from any of our Tap n’ Taste and Tap n’ Drink areas. Food is also available outside of the exhibition hall on the boulevard, although Catering Payment Fobs can only be used at the catering units inside the event.

Exhibition-only tickets may purchase food and drink using traditional payment methods (i.e. cash and card).

Submit a  sponsor enquiry here.

Email Gavin Geddes at  gavin.geddes@thepaymentsassociation.org or find out more here.

Please contact your account manager, who will be happy to help. Alternatively, you can contact us here

As long as you’re registered for PAY360, you can use the event app.

Don’t worry, we’ll provide all the information you need to get the most out of the event app.

If you have any issues with the PAY360 mobile app before the event, please contact Holly Smith via  holly.smith@thepaymentsassociation.org. Alternatively, the team at the Information Desk during the event will be happy to help you onsite.

We’ve partnered with EventBeds™ by NuBreed Hotels, who are the official accommodation partner for the Pay360 event. EventBeds™ offers a wide range of great hotels close to the venue, and you can book directly through their booking widget. Click  here to start exploring the available hotel rooms and book your accommodation today.  

Yes, EventBeds™ provides exclusive access to top hotels, offering savings of up to 30% compared to direct bookings or other third-party platforms.

Yes. Fill out their group booking form one of their group reservation team will be in touch to answer your query promptly.

Data protection & privacy policies can be found here:

Privacy Policy

Attendee Terms & Conditions

Cookies Policy