David has over 30 years experience in Retail Banking and is the Customer Goal Lead, Payments & Customer Engagement for NatWest Retail covering brands such as NatWest, Royal Bank of Scotland and Ulster Bank. His key responsibilities are to ensure the various customer journeys offered once a customer has joined the bank, provide the convenience, security, control and value expected by customers, in one the most rapidly changing, dynamic and highly competitive areas of financial services. David over 30 years experience of Retail Banking across a broad range of operational, programme and product executive positions.
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